Let’s keep connected! #MeliaCuba improves digital customer assistance!
Technology has changed the world we live in. At Meliá Cuba we know the importance of being digital, in order to communicate with you, learn of your concerns and opinions, but also show you our proposals and everything you can experience if you choose us for your trip to the island.
Today we want to talk to you about two new projects, both directed to offering you a superior experience of your stay in Cuba.
The first of them is related with complementary options to accommodation. We have added to our official website www.meliacuba.com a wide catalog of services that include transfers by bus or private taxi, domestic flights to dream destinations; walks, excursions and land or nautical adventures full of adrenaline and excitement. To give you even more autonomy on your trip, we also have facilities to rent cars, buy travel insurance and even perform the PCR test if you need to show it on the way home. With the support of the Solways Cuba agency, you can book these services simultaneously with the chosen room and hotel or at a later time, it’s all according to your convenience! Thus, every detail is planned, giving you greater control over your time and the possibility of fully indulging in the enjoyment of an unforgettable vacation. Just click here https://www.meliacuba.com/solwayscuba-services and find out all the details about this complete trip to the Soul of Cuba.
And to pamper you even more, we will be launching the Pre-Stay assistance communication very soon, which you will receive via email 7 days before your arrival. Once you have confirmed your reservation through our website, we will be able to give you personalized assistance by email facilitating direct contact with the hotel’s staff that will receive you. Coordinating details of your stay and adding unique details will now be a very simple process for which a few clicks will be enough.
Not only that: if you have not yet booked your flight, transfer, PCR, etc; or if you missed any details to add, we will remind you of this option in the Pre-Stay message. Very important! We also include a guide with the main aspects of the Stay Safe with Meliá health protocol, focused on protecting you and preventing the transmission of COVID-19. Do not be intimidated: our communication will be simple, short and you will be able to focus on the aspect that interests you the most. No spam, we guarantee it!
Making you feel comfortable and safe is a priority for us. We hope that these new forms of interaction will be useful to you and we encourage you to take full advantage of them. The result will be a memorable trip in all aspects, to the warmth and hospitality of Cuba.